MUSE SUPPORT
We’re here when
the mirror gets foggy.
Tell us what you were trying to do and what happened. If you can, include your Muse version and account reference so we can find the right thread quickly.
Email Muse support ↗realcastilhoenterprises@gmail.com
QUICK HELP
A few good places to start.
01My generation did not finish
Check your connection, keep Muse open, and try once more. If credits were deducted without a finished result, email us with your account reference and the approximate time it happened.
02How do I manage or cancel a subscription?
Subscriptions are managed by the store where you purchased them. Open your Apple App Store or Google Play subscription settings. Deleting Muse or your Muse account does not cancel an active store subscription.
03What happens to my photos?
Your selected portrait and reference remain on your device so the Studio can reopen them. Generation uploads are removed from temporary working storage after processing. Only looks you explicitly save are added to your private Lookbook.
04How do I delete my account?
In Muse, open Profile → Account → Delete account. This permanently removes the account, saved looks, generated images, generation history, credits, and account information. If you cannot access the app, email support from the address linked to your account.
05Can I restore a purchase?
Yes. Open the plans and credits screen in Muse and choose Restore purchases. Make sure you are signed in to the same Apple or Google account used for the original purchase.
PHOTOS + PRIVACY
You stay in control.
You can forget selected photos, delete saved looks, or delete your account from inside Muse. For the complete details, read the privacy policy.